Digital Companion · Chapter 9
Operations Management and Service Delivery
The printed chapter turned the Black Box into a Glass Box; this companion adds the arithmetic, the trade-offs and the risk map you need to run what is inside it.
Reserved for readers of the book
This companion chapter is for people who own The ThinKing Queen. Enter the Reader Key printed under the QR code at the end of chapter 9, or on the copyright page.
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